Contact CaliforniaAlchemy any time you have a question about an order, a product, or becoming a wholesale partner. We are a California-based team, and every message is read by a real person, not a bot — here is the fastest way to reach the right one.
Contact CaliforniaAlchemy Customer Support
Email us at info@californialchemy.com and we will get back to you within one business day. For order-specific questions, please include your order number, the email address used at checkout, and a short description of the issue so we can look it up quickly and give you a useful answer on the first reply, rather than a back-and-forth.
Wholesale & Press Inquiries
Retailers, distributors, and press can reach our team directly at wholesale@californialchemy.com. Please include your business name, location, and what you are looking to carry or cover — this helps us route your message to the right person faster.
Support Hours
Our support team is available Monday to Friday, 9am to 6pm PT. Orders and messages received outside these hours are processed the next business day, so a message sent Friday evening will typically see a reply the following Monday.
What to Include Before You Reach Out
- Your order number, if the question is about a specific purchase
- The email address you used at checkout
- A brief description of what you need — a status update, a product question, a return, or something else
- Photos, if the issue involves a damaged or incorrect item
Having this ready when you first contact CaliforniaAlchemy usually means a faster, more useful reply, since our team will not need to ask a round of follow-up questions before they can help.
Common Questions We Can Answer Quickly
Many of the questions we get most often are already answered on our Learn page, including how our lab testing works and how to dose edibles if you are new to them. For shipping timelines, delivery zones, or where an order currently stands, check our Shipping Policy page. For a return or exchange, our Returns & Refunds policy covers what is eligible and how to start the process.
Age and Compliance Questions
Every order is subject to age verification consistent with California cannabis regulations. If you have a question about our age policy or how verification works at delivery, see our Age Policy page, or read more about statewide requirements directly from the California Department of Cannabis Control.
What Happens After You Contact CaliforniaAlchemy
Once your message arrives, it is routed to the team best suited to answer it: order and shipping questions go to customer support, partnership questions go to our wholesale team, and everything else is triaged within one business day. You will get a reply directly to the email address you wrote from, so make sure to check the inbox you used, including spam or promotions folders in case our reply lands there.
Order Changes and Cancellations
If you need to change or cancel an order, contact CaliforniaAlchemy as soon as possible after checkout. Once an order has shipped, it can no longer be changed, but our team can help you start a return once it arrives — see our Returns & Refunds policy for what is eligible.
Legal and Policy Questions
Questions about our Terms of Service or Privacy Policy can also be sent to info@californialchemy.com. We are happy to clarify how a specific policy applies to your situation, even if the answer is simply pointing you to the right section of an existing page.
Prefer Not to Email?
Right now, email is the most reliable way to contact CaliforniaAlchemy and get a tracked, documented response — it lets our team pull up your order history and reply with specifics rather than a generic answer. If we add a phone line or live chat in the future, this page will be updated first, so bookmark it if you would rather not search for our contact info again next time.