This returns and refunds policy explains what is eligible. Many regulated cannabis products cannot legally be returned once shipped. Confirm your exact obligations before treating this as final — the eligibility details below are marked for your review.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, contact CaliforniaAlchemy as soon as possible with your order number and photos of the issue so our team can resolve it quickly.
What Cannot Be Returned
[Note any regulatory restrictions on returning opened or regulated products here.] In general, state cannabis regulations restrict returns of opened cannabis and vape products once they leave licensed premises, separate from any store-specific policy.
Non-Regulated Merchandise
Apparel and accessories are generally not subject to the same cannabis regulatory restrictions as our flower, edible, concentrate, and vape lines. [Confirm and state your specific merchandise return window here.]
How to Start a Return
Email info@californialchemy.com with your order number and a description of the issue. Our team will confirm whether your item is eligible and walk you through next steps.
Refund Processing
Approved refunds are issued to your original payment method. Processing times can vary by payment provider once a refund is issued on our end.
Frequently Asked Questions
Can I return a cannabis product I simply changed my mind about?
Generally no — state regulations restrict returns of opened, regulated cannabis products regardless of retailer policy. Contact us if you believe your situation qualifies as a damaged or incorrect order instead.
Order Cancellations
If you need to cancel an order, contact CaliforniaAlchemy as soon as possible after checkout. Once an order has shipped, it can no longer be canceled, but our team can walk you through eligible next steps.
Questions About This Policy
For more on statewide cannabis retail regulations that affect returns, see the California Department of Cannabis Control.
How long does a refund take once approved?
Once we issue a refund, timing to see it reflected depends on your bank or payment provider rather than on CaliforniaAlchemy.
How This Returns and Refunds Policy Applies to Different Product Types
Our returns and refunds policy treats regulated cannabis products, vape and nicotine products, and general merchandise differently, since state regulations govern the first two categories in ways that do not apply to apparel and accessories. When in doubt about whether a specific item is eligible, contact our team before assuming either way.
Exchanges
We do not currently offer direct exchanges. If an item is eligible for return under this policy, the standard process is a refund followed by placing a new order for the item you would prefer.
Return Shipping
For approved returns, our team will provide instructions on how to send the item back, including whether return shipping is covered by us or the customer depending on the reason for the return.