The eligible states and exact processing/delivery windows below are marked for your input, since those depend on your current licensing and carrier agreements. Everything else on this Shipping Policy page reflects our standard practice.
Where We Ship
We offer shipping to customers in all 50 U.S. states, provided that the specific product being ordered is legally permitted to be shipped to and possessed in the customer’s destination jurisdiction.
International Shipping
We ship eligible products to select international destinations where the product is lawful to import, possess, and receive.
International customers are responsible for understanding and complying with the laws of their country, state/province, territory, and local jurisdiction.
An order being accepted by our website does not guarantee that the product is legally importable into the destination country.
Customers are responsible for any:
- Customs duties
- Import taxes
- Brokerage fees
- Clearance charges
- Required permits or documentation
- Other government-imposed charges
If a package is refused, seized, returned, or destroyed by customs because the product is restricted or prohibited in the destination country, we will issue a refund.
Packaging
All orders ship in discreet, odor-proof, child-resistant packaging with no branding on the outside, consistent with our Age Policy.
Processing & Delivery Times
Orders are generally processed within 1–2 business days after payment has been successfully confirmed. Once your order ships, you will receive a tracking notification by email so you can follow its progress to delivery.
Shipping Delays
Occasionally, weather, carrier disruptions, or high order volume around promotions can delay delivery beyond the standard window. We will notify you by email if your order is significantly delayed.
Age Verification at Delivery
Every delivery requires a valid, government-issued photo ID confirming the recipient meets the minimum age requirement. See our Age Policy for full details.
Signature Requirements
Depending on your local regulations and carrier, a signature may be required at delivery in addition to age verification. This helps confirm your order reaches you directly rather than being left unattended.
Order Tracking
You will receive a shipping confirmation email with tracking information as soon as your order leaves our facility, so you can follow its progress in real time.
Questions About Your Shipment
Contact CaliforniaAlchemy with your order number for a status update on any shipment.
Shipping FAQ
1. Do you ship cannabis products to all 50 U.S. states?
We offer shipping options throughout all 50 U.S. states for eligible products, subject to applicable federal, state, and local laws. Product availability may vary depending on the destination.
2. Do you offer international shipping?
Yes. We offer international shipping to select countries and destinations where the specific product is legally permitted. International customers are responsible for confirming that their order complies with the laws of their country before purchasing.
3. Is my package shipped discreetly?
Yes. Orders are shipped in discreet, plain packaging without unnecessary cannabis-related product information displayed on the exterior.
4. How long does my order take to ship?
Most orders are processed within 1–2 business days. Delivery time depends on the shipping method, destination, carrier, customs processing, and other circumstances outside our control.
5. Will I receive tracking information?
Yes. When tracking is available, tracking information will be provided after your order has been shipped.
6. Can I track my international order?
Yes. Tracking availability depends on the shipping carrier and destination country. International shipments may experience additional tracking updates during customs processing and local delivery.
7. Are there additional fees for international orders?
International customers may be responsible for customs duties, import taxes, brokerage fees, clearance charges, or other fees imposed by the destination country.
8. What happens if customs holds or refuses my package?
Customs authorities may inspect, hold, return, or refuse an international shipment. Customers are responsible for complying with the import laws of their destination country. We cannot guarantee customs clearance.
9. What happens if I enter the wrong shipping address?
Please contact us as soon as possible if you notice an incorrect address. Once an order has shipped, we may be unable to change the delivery address. Additional shipping charges may apply to returned and reshipped orders.
10. What happens if my package says delivered but I cannot find it?
First, check your mailbox, delivery area, household members, neighbors, and building management. You may also contact the carrier using your tracking number. If you still cannot locate the package, contact our customer service team so we can assist with an investigation.
11. What if my package is damaged during shipping?
Contact us as soon as possible with your order number, tracking information, and photographs of the damaged package and product. We will review the situation and work with the applicable carrier where appropriate.
12. Can you ship to P.O. Boxes?
Yes , P.O. Box availability depends on the product, destination, and shipping carrier. If a P.O. Box cannot be used for your order, we may contact you to request an alternative delivery address.
13. Do I need to be a certain age to order?
Yes. Customers must meet the minimum legal age applicable to the products being purchased and the jurisdiction where the products will be delivered. Age verification may be required.
14. Can you ship every product to every state?
No. Different products can be subject to different legal requirements. A product that can be shipped to one state may be restricted or unavailable in another. We may cancel an order if shipment to the destination is not permitted.
15. Can you ship cannabis products internationally?
International shipping is available only where the specific product is legally permitted. Because international cannabis and cannabinoid regulations vary significantly, customers must verify import and possession requirements before ordering.
16. What happens if my order cannot legally be shipped to my location?
If we determine that an order cannot be legally fulfilled to the provided destination, we may cancel the order and issue an applicable refund according to our refund policy.
17. Can I change my shipping address after placing an order?
Contact us immediately after placing your order. We will try to accommodate address changes before fulfillment. Once an order has been shipped, changes may no longer be possible.
The person accepting delivery must present valid ID showing they meet the minimum age requirement, regardless of whose name is on the order.
What if no one is home to sign for my delivery?
Carrier procedures vary — check the tracking notification for redelivery or pickup options if a signature is required and no one is available.